Mercedes-Benz Sprinter Recall R/2021/098: The Gear Recognition Function In The Transmission Could Not Function As Intended, Who Is Affected And What To Do
- Low
- How serious
- 9 Apr 2021
- Launched
- 11,394
- vehicles in the UK
- SRV2106
- Manufacturer’s campaign code
Mercedes-Benz recalled Sprinter vehicles built between 21 April 2018 and 10 November 2020. The reverse gear light may occasionally be non-functional until the next ignition change or the next engine start. The dealer will update the software responsible for gear recognition on the affected vehicles. You won't usually pay for it.1
What’s Wrong
The reverse gear light may occasionally be non-functional until the next ignition change or the next engine start.
DVSA's Original Wording
Concern: THE GEAR RECOGNITION FUNCTION IN THE TRANSMISSION COULD NOT FUNCTION AS INTENDED Defect: The reverse gear light may occasionally be non-functional until the next ignition change or the next engine start. Remedy: Update the software responsible for gear recognition on the affected vehicles.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the gear recognition function in the transmission could not function as intended.
The Fix
The dealer will update the software responsible for gear recognition on the affected vehicles. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Sprinter built between 21 April 2018 and 10 November 2020 may be included. Mercedes-Benz estimates 11,394 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRV2106 or the DVSA reference R/2021/098. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| SprinterWeld seam on rear axle brake mounting flange | Urgent | R/2025/428 | |
| Sprinter, Sprinter 906On affected vehicles the fuel filter heater may be deactivated. If this happens a fuel gelling may occur at low temperatures and an unexpected loss of propulsion cannot be ruled out | Urgent | R/2023/348 | |
| SprinterMercedes-Benz AG has determined that on certain Sprinter 907 910 model vehicles the software of the instrument cluster control unit does not correspond with the latest series production configuration | Low | R/2023/119 | |
| SprinterThe engagement hooks of the cable duct of the starter-generator wiring harnessmay not be fully latched in the battery case | Book soon | R/2021/420 | |
| SprinterThe actual installation condition of the communication module and its correct commissioning cannot be traced due to an error in production | Low | R/2021/419 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2021/083 on 30 Mar 2021, for the software of certain communication modules may not meet specifications. The one launched after it was R/2021/032 on 13 Apr 2021, for an incorrect fuse type for the electric system of the air suspension could have been…. You can also see every Mercedes-Benz recall and all recalls launched in 2021.
Source: DVSA recall R/2021/098, launched 9 April 2021. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.