Mercedes-Benz Sprinter Recall R/2021/419: The Actual Installation Condition Of The Communication Module And Its Correct…, Who Is Affected And What To Do
- Low
- How serious
- 9 Dec 2021
- Launched
- 24
- vehicles in the UK
- SRV2127
- Manufacturer’s campaign code
Mercedes-Benz recalled Sprinter vehicles built between 21 May 2021 and 22 June 2021. The actual installation condition of the communication module and its correct commissioning cannot be traced due to an error in production. The dealer will check the installation condition of the communication module and depending on the actual condition of installation either retrofit it or if it is already available put it into correct operation. You won't usually pay for it.1
What’s Wrong
The actual installation condition of the communication module and its correct commissioning cannot be traced due to an error in production.
DVSA's Original Wording
Concern: THE ACTUAL INSTALLATION CONDITION OF THE COMMUNICATION MODULE AND ITS CORRECT COMMISSIONING CANNOT BE TRACED DUE TO AN ERROR IN PRODUCTION Defect: On certain vehicles the actual installation condition of the communication module and its correct commissioning cannot be traced due to an error in production. Remedy: Check the installation condition of the communication module and depending on the actual condition of installation either retrofit it or if it is already available put it into correct operation.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the actual installation condition of the communication module and its correct commissioning cannot be traced due to an error in production.
The Fix
The dealer will check the installation condition of the communication module and depending on the actual condition of installation either retrofit it or if it is already available put it into correct operation.
Are You Affected?
Sprinter built between 21 May 2021 and 22 June 2021 may be included. Mercedes-Benz estimates 24 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRV2127 or the DVSA reference R/2021/419. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| SprinterWeld seam on rear axle brake mounting flange | Urgent | R/2025/428 | |
| Sprinter, Sprinter 906On affected vehicles the fuel filter heater may be deactivated. If this happens a fuel gelling may occur at low temperatures and an unexpected loss of propulsion cannot be ruled out | Urgent | R/2023/348 | |
| SprinterMercedes-Benz AG has determined that on certain Sprinter 907 910 model vehicles the software of the instrument cluster control unit does not correspond with the latest series production configuration | Low | R/2023/119 | |
| SprinterThe engagement hooks of the cable duct of the starter-generator wiring harnessmay not be fully latched in the battery case | Book soon | R/2021/420 | |
| SprinterUpdate the software in the engine control unit | Low | R/2021/350 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2021/416 on 9 Dec 2021, for cracks could form in the connecting section of the trailer-coupling block/crossmember over…. The one launched after it was R/2021/399 on 13 Dec 2021, for update to improve emissions. You can also see every Mercedes-Benz recall and all recalls launched in 2021.
Source: DVSA recall R/2021/419, launched 9 December 2021. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.