Mercedes-Benz Sprinter Recall R/2023/119: mercedes-Benz AG Has Determined That On Certain Sprinter 907 910 Model Vehicles The…, Who Is Affected And What To Do
- Low
- How serious
- 3 May 2023
- Launched
- 6,184
- vehicles in the UK
- SRV2303
- Manufacturer’s campaign code
Mercedes-Benz recalled Sprinter vehicles built between 19 April 2018 and 3 June 2022. The instrument cluster may fail when starting., Displays such as the speedometer fuel level indicator lamps and warning messages as well as the warning tones would not function. The dealer will update the instrument cluster software. You won't usually pay for it.1
What’s Wrong
The instrument cluster may fail when starting., Displays such as the speedometer fuel level indicator lamps and warning messages as well as the warning tones would not function.
DVSA's Original Wording
Concern: Mercedes-Benz AG has determined that on certain Sprinter 907 910 model vehicles the software of the instrument cluster control unit does not correspond with the latest series production configuration Defect: On affected vehicles the instrument cluster may fail when starting.� Displays such as the speedometer fuel level indicator lamps and warning messages as well as the warning tones would not function. Remedy: Update the instrument cluster software.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: mercedes-Benz AG has determined that on certain Sprinter 907 910 model vehicles the software of the instrument cluster control unit does not correspond with the latest series production configuration.
The Fix
The dealer will update the instrument cluster software. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Sprinter built between 19 April 2018 and 3 June 2022 may be included. Mercedes-Benz estimates 6,184 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRV2303 or the DVSA reference R/2023/119. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| SprinterWeld seam on rear axle brake mounting flange | Urgent | R/2025/428 | |
| Sprinter, Sprinter 906On affected vehicles the fuel filter heater may be deactivated. If this happens a fuel gelling may occur at low temperatures and an unexpected loss of propulsion cannot be ruled out | Urgent | R/2023/348 | |
| SprinterThe engagement hooks of the cable duct of the starter-generator wiring harnessmay not be fully latched in the battery case | Book soon | R/2021/420 | |
| SprinterThe actual installation condition of the communication module and its correct commissioning cannot be traced due to an error in production | Low | R/2021/419 | |
| SprinterUpdate the software in the engine control unit | Low | R/2021/350 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2023/120 on 28 Apr 2023, for on affected vehicles the firewall seal may not satisfy leak tightness requirements. Water…. The one launched after it was R/2023/162 on 21 Jun 2023, for on affected vehicles the stabilisation of the footwell cover in the area of the…. You can also see every Mercedes-Benz recall, all recalls launched in 2023 and software recalls across every make.
Source: DVSA recall R/2023/119, launched 3 May 2023. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.