Mercedes-Benz Sprinter, Vito Recall R/2021/191: The Behaviour Of The Emergency Call System Might Not Meet Specifications, Who Is Affected And What To Do
- Book soon
- How serious
- 8 Jun 2021
- Launched
- 42,820
- vehicles in the UK
- SRX2102
- Manufacturer’s campaign code
Mercedes-Benz recalled Sprinter, Vito vehicles built between 22 March 2018 and 9 December 2020. The behaviour of the emergency call system might not meet specifications. The dealer will update the software of the communication module for the emergency call system on the affected vehicles. You won't usually pay for it.1
What’s Wrong
The behaviour of the emergency call system might not meet specifications.
DVSA's Original Wording
Concern: THE BEHAVIOUR OF THE EMERGENCY CALL SYSTEM MIGHT NOT MEET SPECIFICATIONS Defect: The behaviour of the emergency call system might not meet specifications. Remedy: Update the software of the communication module for the emergency call system on the affected vehicles.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the behaviour of the emergency call system might not meet specifications.
The Fix
The dealer will update the software of the communication module for the emergency call system on the affected vehicles. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Sprinter, Vito built between 22 March 2018 and 9 December 2020 may be included. Mercedes-Benz estimates 42,820 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRX2102 or the DVSA reference R/2021/191. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| SprinterWeld seam on rear axle brake mounting flange | Urgent | R/2025/428 | |
| VitoCheck driver's airbag replace if necessary | Urgent | R/2025/239 | |
| VitoCheck driver's airbag replace if necessary | Urgent | R/2025/238 | |
| Sprinter, Sprinter 906On affected vehicles the fuel filter heater may be deactivated. If this happens a fuel gelling may occur at low temperatures and an unexpected loss of propulsion cannot be ruled out | Urgent | R/2023/348 | |
| SprinterMercedes-Benz AG has determined that on certain Sprinter 907 910 model vehicles the software of the instrument cluster control unit does not correspond with the latest series production configuration | Low | R/2023/119 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2021/190 on 8 Jun 2021, for the behaviour of the emergency call system might not meet specifications. The one launched after it was R/2021/165 on 21 Jun 2021, for the air conditioning drain hoses might be incorrectly fitted in the vehicle. You can also see every Mercedes-Benz recall and all recalls launched in 2021.
Source: DVSA recall R/2021/191, launched 8 June 2021. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.