Mercedes-Benz C Class, E Class / Recall R/2021/223: The Fixation Of The Rear Headrests Might Not Meet Specifications, Who Is Affected And What To Do
- Low
- How serious
- 20 Jul 2021
- Launched
- 320
- vehicles in the UK
- SRPC2132
- Manufacturer’s campaign code
Mercedes-Benz recalled C Class, E Class / vehicles built between 29 January 2021 and 22 March 2021. The fixation of the rear headrests might not meet specifications. The dealer will check the guide sleeves on the rear seats of the potentially affected vehicles and replace them if necessary. You won't usually pay for it.1
What’s Wrong
The fixation of the rear headrests might not meet specifications.
DVSA's Original Wording
Concern: THE FIXATION OF THE REAR HEADRESTS MIGHT NOT MEET SPECIFICATIONS Defect: The fixation of the rear headrests might not meet specifications. Remedy: Check the guide sleeves on the rear seats of the potentially affected vehicles and replace them if necessary.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the fixation of the rear headrests might not meet specifications.
The Fix
The dealer will check the guide sleeves on the rear seats of the potentially affected vehicles and replace them if necessary.
Are You Affected?
C Class, E Class / built between 29 January 2021 and 22 March 2021 may be included. Mercedes-Benz estimates 320 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRPC2132 or the DVSA reference R/2021/223. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| C Class, EQE, GLCBolting of steering coupling | Urgent | R/2025/333 | |
| C ClassDriver seat belt fitting | Urgent | R/2025/158 | |
| C Class, CLS, E Class, GLCMisfire detection M264 | Low | R/2024/474 | |
| C ClassBolting connection Pre-Fuse box | Low | R/2024/281 | |
| C ClassScrew connections of 12 V and 48 V ground points | Urgent | R/2024/299 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2021/249 on 16 Jul 2021, for the bolting of the high voltage battery to the vehicle body in the luggage compartment…. The one launched after it was R/2021/202 on 21 Jul 2021, for a bore in the universal joint on the steering shaft might not meet specifications. You can also see every Mercedes-Benz recall, the Mercedes-Benz C Class recall history and all recalls launched in 2021.
Source: DVSA recall R/2021/223, launched 20 July 2021. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.