Mercedes-Benz Citan 415 Recall R/2021/415: A Software Version Which Is Not Compatible With The ESP Control Unit Could Have Been…, Who Is Affected And What To Do
- Urgent
- How serious
- 8 Dec 2021
- Launched
- 11
- vehicles in the UK
- SRV2126
- Manufacturer’s campaign code
Mercedes-Benz recalled Citan 415 vehicles built between 12 October 2012 and 9 July 2015. A software version which is not compatible with the ESP control unit could have been installed during a workshop visit. The dealer will update the ESP control unit software on affected vehicles. You won't usually pay for it.1
What’s Wrong
A software version which is not compatible with the ESP control unit could have been installed during a workshop visit.
DVSA's Original Wording
Concern: A SOFTWARE VERSION WHICH IS NOT COMPATIBLE WITH THE ESP CONTROL UNIT COULD HAVE BEEN INSTALLED Defect: On certain vehicles a software version which is not compatible with the ESP control unit could have been installed during a workshop visit. Remedy: Update the ESP control unit software on affected vehicles.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: a software version which is not compatible with the ESP control unit could have been installed.
The Fix
The dealer will update the ESP control unit software on affected vehicles. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Citan 415 built between 12 October 2012 and 9 July 2015 may be included. Mercedes-Benz estimates 11 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRV2126 or the DVSA reference R/2021/415. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Citan 415Hole may appear in the heat shield connection at the diesel particulate filter/catalytic converter housing | Low | R/2018/210 | |
| E ClassCoolant pump control software | Low | R/2026/201 | |
| CLA, GLBSoftware version of communication module | Low | R/2026/203 | |
| SprinterWeld seam on rear axle brake mounting flange | Urgent | R/2025/428 | |
| CLASoftware of driving assistance system | Low | R/2025/461 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2021/396 on 3 Dec 2021, for connection between the front axle suspension strut and steering knuckle could loosen. The one launched after it was R/2021/416 on 9 Dec 2021, for cracks could form in the connecting section of the trailer-coupling block/crossmember over…. You can also see every Mercedes-Benz recall, all recalls launched in 2021 and brake recalls across every make.
Source: DVSA recall R/2021/415, launched 8 December 2021. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.