ŠKoda Octavia Recall R/2020/177: E-call Service May Not Always Be Functional, Who Is Affected And What To Do
- Book soon
- How serious
- 5 Jun 2020
- Launched
- 55
- vehicles in the UK
- 91AA
- Manufacturer’s campaign code
Škoda recalled Octavia vehicles built between 24 April 2020 and 11 May 2020. The e-call service may not function. The dealer will update the Online Control Unit software on affected vehicles. You won't usually pay for it.1
What’s Wrong
The e-call service may not function.
DVSA's Original Wording
Concern: E-CALL SERVICE MAY NOT ALWAYS BE FUNCTIONAL Defect: On affected vehicles the e-call service may not function Remedy: Update the Online Control Unit software on affected vehicles
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: e-call service may not always be functional.
The Fix
The dealer will update the Online Control Unit software on affected vehicles. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Octavia built between 24 April 2020 and 11 May 2020 may be included. Škoda estimates 55 vehicles in the UK. Enter your registration to check, then confirm by VIN with Škoda, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Škoda.
- Book with any franchised Škoda dealer, quoting the campaign code 91AA or the DVSA reference R/2020/177. See how to get a Škoda recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Fabia, Octavia, Rapid, SuperbReplacing TAKATA driver airbag | Urgent | R/2026/342 | |
| Citigo, Fabia, Octavia, Rapid and 3 moreTakata drivers side front airbag | Urgent | R/2026/002 | |
| Octavia, SuperbOn certain vehicles with electromechanical brake servo and DSG (Direct Shift Gearbox) of a limited production period there is a possibility that a heat protection mat was incorrectly fitted. In individual cases the brake fluid reservoir can melt and cause a brake fluid leak into the engine compartment | Urgent | R/2024/017 | |
| OctaviaCertain vehicles may be fitted with a wheel bearing housing containing cavities in the material | Book soon | R/2023/222 | |
| Citigo, Fabia, Kodiaq, Octavia and 3 moreOn affected vehicles from a certain production period there is a possibility that the gas generator cover could be damaged when the driver's airbag is activated | Urgent | R/2023/086 |
This is one of 61 Škoda recalls in DVSA’s data. The Škoda recall launched before it was R/2020/086 on 25 Mar 2020, for the e-call function may not work correctly. The one launched after it was R/2020/349 on 1 Dec 2020, for damaged battery cells could have been installed in the high voltage battery which could…. You can also see every Škoda recall and all recalls launched in 2020.
Source: DVSA recall R/2020/177, launched 5 June 2020. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.