Toyota Proace City, Proace City BEV Recall R/2023/243: On Affected Vehicles Due To A Design Error There Is A Risk That The e-Call Automatic Call…, Who Is Affected And What To Do
- Book soon
- How serious
- 28 Aug 2023
- Launched
- 3,131
- vehicles in the UK
- CI23-024 (YFB22/33)
- Manufacturer’s campaign code
Toyota recalled Proace City, Proace City BEV vehicles built between 2 December 2019 and 30 June 2022. Due to a design error there is a risk that the e-Call automatic call back function may not work. The dealer will update the software of the telematic unit for e-call via an Over the Air (OTA) wireless update. You won't usually pay for it.1
What’s Wrong
Due to a design error there is a risk that the e-Call automatic call back function may not work.
DVSA's Original Wording
Concern: On affected vehicles due to a design error there is a risk that the e-Call automatic call back function may not work. Defect: On affected vehicles due to a design error there is a risk that the e-Call automatic call back function may not work. Remedy: The software of the telematic unit for e-call will be updated via an Over the Air (OTA) wireless update. Should the (OTA) wireless update fail the telematic unit will be replaced.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: on affected vehicles due to a design error there is a risk that the e-Call automatic call back function may not work.
The Fix
The dealer will update the software of the telematic unit for e-call via an Over the Air (OTA) wireless update. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Proace City, Proace City BEV built between 2 December 2019 and 30 June 2022 may be included. Toyota estimates 3,131 vehicles in the UK. Enter your registration to check, then confirm by VIN with Toyota, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Toyota.
- Book with any franchised Toyota dealer, quoting the campaign code CI23-024 (YFB22/33) or the DVSA reference R/2023/243. See how to get a Toyota recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Proace, Proace CityWater pump replacement on certain Toyota Proace and Proace City | Urgent | R/2026/200 | |
| Proace, Proace CityPotential defect of fuel supply rail on certain Toyota Proace and Proace City | Urgent | R/2026/017 | |
| Proace, Proace City, Proace City EV, Proace City Verso EV and 2 moreIn-Vehicle Infotainment ECU software update via OTA on certain Toyota Proace and Proace City | Low | R/2025/552 | |
| Proace CityInconsistent Tyre pressure monitoring system alert on certain Toyota Proace City | Urgent | R/2025/447 | |
| Proace, Proace City, Proace VersoEngine ECU software update due to insufficient on-board diagnostics | Low | R/2025/315 |
This is one of 250 Toyota recalls in DVSA’s data. The Toyota recall launched before it was R/2023/206 on 21 Aug 2023, for dC-DC converter may have been damaged during production. The one launched after it was R/2023/279 on 12 Oct 2023, for on affected vehicles there is a possibility that the DCM may not complete the shutdown…. You can also see every Toyota recall and all recalls launched in 2023.
Source: DVSA recall R/2023/243, launched 28 August 2023. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.