Toyota Proace, Proace City, Proace City EV And 3 More Recall R/2025/552: in-Vehicle Infotainment ECU Software Update Via OTA On Certain Toyota Proace And Proace…, Who Is Affected And What To Do
- Low
- How serious
- 12 Jan 2026
- Launched
- 10,573
- vehicles in the UK
- 5WB49 (CI25-042)
- Manufacturer’s campaign code
Toyota recalled Proace, Proace City, Proace City EV and 3 more vehicles built between 20 March 2024 and 30 July 2025. Both displays (the multimedia screen and the instrument cluster) may turn completely black after ignition is turned ON due to a software bug. The recall notice describes the fix as: accept and successfully install an Over the Air (OTA) update. You won't usually pay for it.1
What’s Wrong
Both displays (the multimedia screen and the instrument cluster) may turn completely black after ignition is turned ON due to a software bug. When this condition occurs the issue is permanent.
DVSA's Original Wording
Concern: In-Vehicle Infotainment ECU software update via OTA on certain Toyota Proace and Proace City Defect: For affected vehicles both displays (the multimedia screen and the instrument cluster) may turn completely black after ignition is turned ON due to a software bug. When this condition occurs the issue is permanent. Remedy: Accept and successfully install an Over the Air (OTA) update.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: in-Vehicle Infotainment ECU software update via OTA on certain Toyota Proace and Proace City.
The Fix
The recall notice describes the fix as: accept and successfully install an Over the Air (OTA) update. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Proace, Proace City, Proace City EV and 3 more built between 20 March 2024 and 30 July 2025 may be included. Toyota estimates 10,573 vehicles in the UK. Enter your registration to check, then confirm by VIN with Toyota, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Toyota.
- Book with any franchised Toyota dealer, quoting the campaign code 5WB49 (CI25-042) or the DVSA reference R/2025/552. See how to get a Toyota recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Proace, Proace CityWater pump replacement on certain Toyota Proace and Proace City | Urgent | R/2026/200 | |
| Proace, Proace CityPotential defect of fuel supply rail on certain Toyota Proace and Proace City | Urgent | R/2026/017 | |
| Proace, Proace VersoEngine control unit reprogramming due to IUPR calculation problem on certain Toyota Proace and Proace Verso models | Low | R/2025/489 | |
| Proace CityInconsistent Tyre pressure monitoring system alert on certain Toyota Proace City | Urgent | R/2025/447 | |
| ProaceFaulty rear brake discs concern on certain Toyota Proace | Urgent | R/2025/402 |
This is one of 250 Toyota recalls in DVSA’s data. The Toyota recall launched before it was R/2025/477 on 1 Dec 2025, for wheel hub and nut loose on Hilux. The one launched after it was R/2026/017 on 2 Feb 2026, for potential defect of fuel supply rail on certain Toyota Proace and Proace City. You can also see every Toyota recall, all recalls launched in 2026 and software recalls across every make.
Source: DVSA recall R/2025/552, launched 12 January 2026. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.