Volkswagen Caddy Recall R/2014/029: Tailgate Can Drop Down And Cause Injury, Who Is Affected And What To Do
- Book soon
- How serious
- 17 Apr 2014
- Launched
- 9,139
- vehicles in the UK
- 55H5
- Manufacturer’s campaign code
Volkswagen recalled Caddy vehicles built between 1 November 2003 and 31 January 2013. On Caddy vehicles of a limited production period Volkswagen AG has established that on vehicles of certain model years the attachment of the ball pin where the tailgate gas strut is mounted on the body can loosen and in the most unfavourable case tear off. The dealer will fit a new ball pin with a washer . On Caddys produced from November 2003-July 2008 the welded nut inside the D pillar can loosen and fall off when replacing the pin. You won't usually pay for it.1
What’s Wrong
On Caddy vehicles of a limited production period Volkswagen AG has established that on vehicles of certain model years the attachment of the ball pin where the tailgate gas strut is mounted on the body can loosen and in the most unfavourable case tear off. If such damage occurs the Tailgate can drop down as one tailgate gas strut alone cannot keep it open. There is a risk of injury.
DVSA's Original Wording
Concern: TAILGATE CAN DROP DOWN AND CAUSE INJURY Defect: On Caddy vehicles of a limited production period Volkswagen AG has established that on vehicles of certain model years the attachment of the ball pin where the tailgate gas strut is mounted on the body can loosen and in the most unfavourable case tear off. If such damage occurs the Tailgate can drop down as one tailgate gas strut alone cannot keep it open. There is a risk of injury. Remedy: On the affected vehicles a new ball pin with a washer will be fitted . On Caddys produced from November 2003-July 2008 the welded nut inside the D pillar can loosen and fall off when replacing the pin. In these instances two support brackets with blind rivets must be fitted.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: tailgate can drop down and cause injury.
The Fix
The dealer will fit a new ball pin with a washer . On Caddys produced from November 2003-July 2008 the welded nut inside the D pillar can loosen and fall off when replacing the pin.
Are You Affected?
Caddy built between 1 November 2003 and 31 January 2013 may be included. Volkswagen estimates 9,139 vehicles in the UK. Enter your registration to check, then confirm by VIN with Volkswagen, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Volkswagen.
- Book with any franchised Volkswagen dealer, quoting the campaign code 55H5 or the DVSA reference R/2014/029. See how to get a Volkswagen recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| CaddyBrake line bolted connection | Urgent | R/2024/343 | |
| CaddySeat belt webbing was damaged during production | Urgent | R/2023/177 | |
| CaddyOn Caddy vehicles of a limited production period tyres by manufacturer Maxxis were fitted that can result in cracks or dents on the inside of the tyre bead | Book soon | R/2023/129 | |
| CaddyOn vehicles of a limited production period there is a very small probability that one or two incorrectly welded transverse links to the front axle have been fitted | Book soon | R/2022/320 | |
| CaddyHead restraint may be insecure | Low | R/2018/134 |
This is one of 220 Volkswagen recalls in DVSA’s data. The Volkswagen recall launched before it was R/2013/135 on 12 Dec 2013, for risk of fuel leak. The one launched after it was R/2014/067 on 19 Jul 2014, for suspension may crack. You can also see every Volkswagen recall, the Volkswagen Caddy recall history, all recalls launched in 2014 and door and latch recalls across every make.
Source: DVSA recall R/2014/029, launched 17 April 2014. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.