Volkswagen Arteon, Passat, Tiguan And 1 More Recall R/2019/264: Too Little Torque May Be Provided By The Engine At Low Engine Speeds, Who Is Affected And What To Do
- Low
- How serious
- 9 Aug 2019
- Launched
- 373
- vehicles in the UK
- 24ER
- Manufacturer’s campaign code
Volkswagen recalled Arteon, Passat, Tiguan and 1 more vehicles built between 9 October 2018 and 28 May 2019. Too little torque may be provided by the engine at low engine speeds. The dealer will update the software of the engine control unit. You won't usually pay for it.1
What’s Wrong
Too little torque may be provided by the engine at low engine speeds.
DVSA's Original Wording
Concern: TOO LITTLE TORQUE MAY BE PROVIDED BY THE ENGINE AT LOW ENGINE SPEEDS Defect: Too little torque may be provided by the engine at low engine speeds. Remedy: On the affected vehicles the software of the engine control unit must be updated.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: too little torque may be provided by the engine at low engine speeds.
The Fix
The dealer will update the software of the engine control unit. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Arteon, Passat, Tiguan and 1 more built between 9 October 2018 and 28 May 2019 may be included. Volkswagen estimates 373 vehicles in the UK. Enter your registration to check, then confirm by VIN with Volkswagen, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Volkswagen.
- Book with any franchised Volkswagen dealer, quoting the campaign code 24ER or the DVSA reference R/2019/264. See how to get a Volkswagen recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
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|---|---|---|---|
| Beetle, Crafter, EOS, FOX and 9 moreTakata front drivers or passenger airbag replacement | Stop driving | R/2025/357 | |
| ID.7, Id.buzz, Passat, Polo and 1 moreReplace front passenger airbag | Urgent | R/2025/208 | |
| TiguanLever for seat height adjustment | Stop driving | R/2025/004 | |
| Arteon, Golf, PassatOn certain vehicles with electromechanical brake servo and DSG (Direct Shift Gearbox) of a limited production period there is a possibility that a heat protection mat was incorrectly fitted. In individual cases the brake fluid reservoir can melt and cause a brake fluid leak into the engine compartment | Urgent | R/2024/014 | |
| T-Roc, TouranFaulty wheel bearing housings can fail and break prematurely | Book soon | R/2023/198 |
This is one of 220 Volkswagen recalls in DVSA’s data. The Volkswagen recall launched before it was R/2019/261 on 9 Aug 2019, for the housing bolts on the camshelf adjuster may come loose. The one launched after it was R/2019/378 on 5 Nov 2019, for a condenser may fail in the airbag control unit. You can also see every Volkswagen recall and all recalls launched in 2019.
Source: DVSA recall R/2019/264, launched 9 August 2019. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.