Citroën Relay Recall R/2021/012: Affected Vehicles Are Not Fully Compliant To European Regulation (165/2014+ EU799/2016)…, Who Is Affected And What To Do
- Low
- How serious
- 22 Jan 2021
- Launched
- 1
- vehicles in the UK
- HFW
- Manufacturer’s campaign code
Citroën recalled Relay vehicles built between 3 January 2019 and 14 November 2019. Some vehicles are not fully compliant to European regulation (165/2014 + EU 799/2016) covering the ,Smart Tachograph, requirements. The dealer will replace the tachograph gearbox and on certain vehicles the windscreen depending on the specification of the vehicle. You won't usually pay for it.1
What’s Wrong
Some vehicles are not fully compliant to European regulation (165/2014 + EU 799/2016) covering the ,Smart Tachograph, requirements.
DVSA's Original Wording
Concern: AFFECTED VEHICLES ARE NOT FULLY COMPLIANT TO EUROPEAN REGULATION (165/2014+ EU799/2016) COVERING THE SMART TACHOGRAPH REQUIREMENTS Defect: Affected vehicles are not fully compliant to European regulation (165/2014 + EU 799/2016) covering the �Smart Tachograph� requirements. Remedy: Replacing the tachograph gearbox and on certain vehicles the windscreen depending on the specification of the vehicle.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: affected vehicles are not fully compliant to european regulation (165/2014+ EU799/2016) covering the smart tachograph requirements.
The Fix
The dealer will replace the tachograph gearbox and on certain vehicles the windscreen depending on the specification of the vehicle.
Are You Affected?
Relay built between 3 January 2019 and 14 November 2019 may be included. Citroën estimates 1 vehicles in the UK. Enter your registration to check, then confirm by VIN with Citroën, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Citroën.
- Book with any franchised Citroën dealer, quoting the campaign code HFW or the DVSA reference R/2021/012. See how to get a Citroën recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| RelayTurn signal detection | Low | R/2026/287 | |
| RelayRelay smart tachograph | Low | R/2026/249 | |
| RelayCitroen Relay fuel pipe leak | Urgent | R/2026/051 | |
| RelayCitroen Relay wrong proxy configuration | Low | R/2025/397 | |
| RelayFront camera software | Urgent | R/2025/340 |
This is one of 414 Citroën recalls in DVSA’s data. The Citroën recall launched before it was R/2021/040 on 21 Jan 2021, for the welding of the individual components of the towbar might not meet the correct…. The one launched after it was R/2021/076 on 5 Mar 2021, for the welding of the individual components of the towbar might not meet the correct…. You can also see every Citroën recall and all recalls launched in 2021.
Source: DVSA recall R/2021/012, launched 22 January 2021. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.