Citroën EC4 Recall R/2022/023: The Rear Suspension Spring May Become Detached From The Lower Locating Cup, Who Is Affected And What To Do
- Book soon
- How serious
- 1 Feb 2022
- Launched
- 685
- vehicles in the UK
- HWH
- Manufacturer’s campaign code
Citroën recalled EC4 vehicles built between 26 May 2020 and 20 August 2021. It is possible for the rear suspension spring to become detached from the lower locating cup. The dealer will replace both rear suspension springs and their upper and lower locating cups. You won't usually pay for it.1
What’s Wrong
It is possible for the rear suspension spring to become detached from the lower locating cup.
DVSA's Original Wording
Concern: THE REAR SUSPENSION SPRING MAY BECOME DETACHED FROM THE LOWER LOCATING CUP Defect: It is possible for the rear suspension spring to become detached from the lower locating cup. Remedy: Replace both rear suspension springs and their upper and lower locating cups.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the rear suspension spring may become detached from the lower locating cup.
The Fix
The dealer will replace both rear suspension springs and their upper and lower locating cups.
Are You Affected?
EC4 built between 26 May 2020 and 20 August 2021 may be included. Citroën estimates 685 vehicles in the UK. Enter your registration to check, then confirm by VIN with Citroën, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Citroën.
- Book with any franchised Citroën dealer, quoting the campaign code HWH or the DVSA reference R/2022/023. See how to get a Citroën recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| EC4, EDS3 CrossbackThe open circuit detection system could be over sensitive causing a number of operational issues | Low | R/2022/013 | |
| DispatchCitroen Dispatch (K0) lower control arm bushing | Book soon | R/2025/311 | |
| DispatchCitroen Dispatch (K0) rear springs | Book soon | R/2024/315 | |
| BerlingoAffected vehicles may have a tyre load index reported on the vehicle s CoC lower than the rear axle capacity declared on the VIN label | Book soon | R/2023/250 | |
| C3, C3 AircrossAffected vehicles may have been fitted with a rear axle crossmember that was not manufactured according to specifications | Book soon | R/2023/220 |
This is one of 414 Citroën recalls in DVSA’s data. The Citroën recall launched before it was R/2022/028 on 31 Jan 2022, for electrical harness could move from original position and weaken the harness. The one launched after it was R/2022/042 on 10 Feb 2022, for vehicles may have an incorrect tightening torque on several rear axle component fixings. You can also see every Citroën recall, all recalls launched in 2022 and suspension recalls across every make.
Source: DVSA recall R/2022/023, launched 1 February 2022. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.