Citroën C5 Aircross PHEV Recall R/2023/100: Affected Vehicles May Face The Risk Of Perforation Of The HV Battery Reinforcing…, Who Is Affected And What To Do
- Urgent
- How serious
- 6 Apr 2023
- Launched
- 448
- vehicles in the UK
- JHW/ 221008EE
- Manufacturer’s campaign code
Citroën recalled C5 Aircross PHEV vehicles built between 20 January 2020 and 10 January 2023. Some vehicles may face the risk of perforation of the HV battery reinforcing plate/battery cover over the vehicle lifetime due to water intrusion. The recall notice describes the fix as: a protective wax will be applied between HV battery reinforcing plate and battery cover. You won't usually pay for it.1
What’s Wrong
Some vehicles may face the risk of perforation of the HV battery reinforcing plate/battery cover over the vehicle lifetime due to water intrusion.
DVSA's Original Wording
Concern: Affected vehicles may face the risk of perforation of the HV battery reinforcing plate/battery cover over the vehicle lifetime due to water intrusion. Defect: Affected vehicles may face the risk of perforation of the HV battery reinforcing plate/battery cover over the vehicle lifetime due to water intrusion. Remedy: A protective wax will be applied between HV battery reinforcing plate and battery cover.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: affected vehicles may face the risk of perforation of the HV battery reinforcing plate/battery cover over the vehicle lifetime due to water intrusion.
The Fix
The recall notice describes the fix as: a protective wax will be applied between HV battery reinforcing plate and battery cover.
Are You Affected?
C5 Aircross PHEV built between 20 January 2020 and 10 January 2023 may be included. Citroën estimates 448 vehicles in the UK. Enter your registration to check, then confirm by VIN with Citroën, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Citroën.
- Book with any franchised Citroën dealer, quoting the campaign code JHW/ 221008EE or the DVSA reference R/2023/100. See how to get a Citroën recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| C5 Aircross PHEVCitroen C5 Aircross PHEV traction battery | Urgent | R/2024/273 | |
| C3, C3 Aircross, C4, C4XAlternator protection | Urgent | R/2026/073 | |
| C5 AircrossCitroen C5 Aircross traction battery | Urgent | R/2025/381 | |
| Berlingo, C4, C4X, Dispatch and 1 moreTraction battery software | Urgent | R/2025/122 | |
| SpacetourerCitroen Spacetourer K0 TBMU software | Urgent | R/2024/468 |
This is one of 414 Citroën recalls in DVSA’s data. The Citroën recall launched before it was R/2023/110 on 5 Apr 2023, for affected vehicles may experience HV Battery overheating that may lead to a HV Battery…. The one launched after it was R/2023/141 on 9 May 2023, for on affected vehicles the AC compressor stator wiring could develop a fault leading to…. You can also see every Citroën recall, the Citroën C5 Aircross recall history, all recalls launched in 2023 and high-voltage battery recalls across every make.
Source: DVSA recall R/2023/100, launched 6 April 2023. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.