Ford Explorer, Focus, Kuga And 1 More Recall R/2021/177: Vehicles May Have An Issue With The Current Software That Contols The Funtionality Of The…, Who Is Affected And What To Do
- Book soon
- How serious
- 21 May 2021
- Launched
- 100
- vehicles in the UK
- 21C12
- Manufacturer’s campaign code
Ford recalled Explorer, Focus, Kuga and 1 more vehicles built between 15 July 2019 and 12 February 2021. Vehicles may have an issue with the current software that controls the functionality of the eCall system. The dealer will carry out a software update. You won't usually pay for it.1
What’s Wrong
Vehicles may have an issue with the current software that controls the functionality of the eCall system.
DVSA's Original Wording
Concern: VEHICLES MAY HAVE AN ISSUE WITH THE CURRENT SOFTWARE THAT CONTOLS THE FUNTIONALITY OF THE ECALL SYSTEM Defect: Vehicles may have an issue with the current software that controls the functionality of the eCall system. Remedy: Carry out a software update.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: vehicles may have an issue with the current software that contols the funtionality of the ecall system.
The Fix
The dealer will carry out a software update. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Explorer, Focus, Kuga and 1 more built between 15 July 2019 and 12 February 2021 may be included. Ford estimates 100 vehicles in the UK. Enter your registration to check, then confirm by VIN with Ford, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Ford.
- Book with any franchised Ford dealer, quoting the campaign code 21C12 or the DVSA reference R/2021/177. See how to get a Ford recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Kuga, Mach-ETraffic sign recognition (TSR) unexpected activation / deactivation | Low | R/2026/366 | |
| PumaExhaust system cold end replacement | Low | R/2026/357 | |
| KugaEDS wiring touch | Urgent | R/2026/355 | |
| Kuga, RangerPotential exhaust gas recirculation valve failure | Urgent | R/2026/160 | |
| ExplorerPanoramic roof partial detachment | Low | R/2026/334 |
This is one of 378 Ford recalls in DVSA’s data. The Ford recall launched before it was R/2021/123 on 14 Apr 2021, for vehicle seatbelts may have a defective low g locking mechanism. The one launched after it was R/2021/183 on 21 May 2021, for some vehicles may have been built with an additional bolt that may be loose within the…. You can also see every Ford recall, the Ford Kuga recall history, all recalls launched in 2021 and software recalls across every make.
Source: DVSA recall R/2021/177, launched 21 May 2021. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.