Ford Tourneo Custom, Transit Custom Recall R/2025/289: Software Update, Who Is Affected And What To Do

Urgent

How serious

29 Jul 2025

Launched

36

vehicles in the UK

25S58

Manufacturer’s campaign code

Ford recalled Tourneo Custom, Transit Custom vehicles built between 6 December 2019 and 20 September 2021. The remedy software for a previous recall may not have been installed correctly. The dealer will update the battery energy control module software. You won't usually pay for it.¹

What’s Wrong

The remedy software for a previous recall may not have been installed correctly. In the event of a high voltage battery cell internal short customers may experience a battery power off resulting in a loss of motive power with coasting and battery thermal venting potentially resulting in a vehicle fire.

DVSA's Original Wording

Concern: 25S58 - Transit Custom PHEV and Explorer PHEV - Software update Defect: On affected vehicles the remedy software for a previous recall may not have been installed correctly. In the event of a high voltage battery cell internal short customers may experience a battery power off resulting in a loss of motive power with coasting and battery thermal venting potentially resulting in a vehicle fire. Remedy: Update the Battery Energy Control Module software. If a high voltage battery cell capacity anomaly is detected replace the high voltage battery pack.

Contains public sector information licensed under the Open Government Licence v3.0.

The Risk

If the fault occurs, the recall notice says it could result in a loss of motive power with coasting and battery thermal venting potentially resulting in a vehicle fire.

The Fix

The dealer will update the battery energy control module software. The fix is a software update, which usually takes under an hour at the dealer.

Are You Affected?

Tourneo Custom, Transit Custom built between 6 December 2019 and 20 September 2021 may be included. Ford estimates 36 vehicles in the UK. Enter your registration to check, then confirm by VIN with Ford, because not every car in the date range may be included.

What To Do Now

1. Check your car by registration above, then by VIN with Ford.
2. Book with any franchised Ford dealer, quoting the campaign code 25S58 or the DVSA reference R/2025/289. See how to get a Ford recall fixed.
3. Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.

Related Recalls

This is one of 378 Ford recalls in DVSA’s data. The Ford recall launched before it was R/2025/266 on 18 Jul 2025, for passenger airbag replacement required. The one launched after it was R/2025/301 on 5 Aug 2025, for potential camshaft sprocket failure. You can also see every Ford recall, the Ford Transit Custom recall history, all recalls launched in 2025 and high-voltage battery recalls across every make.

---

Source: DVSA recall R/2025/289, launched 29 July 2025. Data updated 15 October 2026. How we grade urgency.