Ford Ecosport, Edge, Explorer And 12 More Recall R/2025/359: rear-View Camera Software Update, Who Is Affected And What To Do
- Low
- How serious
- 8 Sep 2025
- Launched
- 1,006
- vehicles in the UK
- 25S72
- Manufacturer’s campaign code
Ford recalled Ecosport, Edge, Explorer and 12 more vehicles built between 22 August 2018 and 5 July 2023. A software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event. The dealer will update the vehicle software to the latest level. You won't usually pay for it.1
What’s Wrong
A software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.
DVSA's Original Wording
Concern: CrossCar: Sync3 Rear-View Camera Software Update Defect: On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event. Remedy: Update the vehicle software to the latest level.
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The Risk
If the fault occurs, the recall notice says it could result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.
The Fix
The dealer will update the vehicle software to the latest level. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Ecosport, Edge, Explorer and 12 more built between 22 August 2018 and 5 July 2023 may be included. Ford estimates 1,006 vehicles in the UK. Enter your registration to check, then confirm by VIN with Ford, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Ford.
- Book with any franchised Ford dealer, quoting the campaign code 25S72 or the DVSA reference R/2025/359. See how to get a Ford recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Kuga, Mach-ETraffic sign recognition (TSR) unexpected activation / deactivation | Low | R/2026/366 | |
| Transit CustomPotential touch condition between bulkhead bolt and fuel tank | Urgent | R/2026/365 | |
| PumaExhaust system cold end replacement | Low | R/2026/357 | |
| KugaEDS wiring touch | Urgent | R/2026/355 | |
| MustangWindshield wipers and washer system potentially inoperative during freezing temperatures | Book soon | R/2026/345 |
This is one of 378 Ford recalls in DVSA’s data. The Ford recall launched before it was R/2025/293 on 3 Sep 2025, for battery Discharge. The one launched after it was R/2025/341 on 15 Sep 2025, for cylinder head replacement. You can also see every Ford recall, the Ford Ecosport recall history, all recalls launched in 2025 and software recalls across every make.
Source: DVSA recall R/2025/359, launched 8 September 2025. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.