Ford Focus, Mach-E, Mustang And 4 More Recall R/2025/361: Frozen Rearview Camera Screen, Who Is Affected And What To Do
- Book soon
- How serious
- 24 Sep 2025
- Launched
- 26,278
- vehicles in the UK
- 25S49
- Manufacturer’s campaign code
Ford recalled Focus, Mach-E, Mustang and 4 more vehicles built between 6 October 2020 and 18 June 2024. There is a potential software issue causing the rear-view camera not to function as intended. The dealer will update the Accessory Protocol Interface Module (APIM) software to the latest level. You won't usually pay for it.1
What’s Wrong
There is a potential software issue causing the rear-view camera not to function as intended.
DVSA's Original Wording
Concern: Frozen Rearview Camera Screen Defect: On affected vehicles there is a potential software issue causing the rear-view camera not to function as intended. Remedy: Update the Accessory Protocol Interface Module (APIM) software to the latest level.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
If the fault occurs, the recall notice says it could cause the rear-view camera not to function as intended.
The Fix
The dealer will update the Accessory Protocol Interface Module (APIM) software to the latest level. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Focus, Mach-E, Mustang and 4 more built between 6 October 2020 and 18 June 2024 may be included. Ford estimates 26,278 vehicles in the UK. Enter your registration to check, then confirm by VIN with Ford, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Ford.
- Book with any franchised Ford dealer, quoting the campaign code 25S49 or the DVSA reference R/2025/361. See how to get a Ford recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Kuga, Mach-ETraffic sign recognition (TSR) unexpected activation / deactivation | Low | R/2026/366 | |
| Transit CustomPotential touch condition between bulkhead bolt and fuel tank | Urgent | R/2026/365 | |
| MustangWindshield wipers and washer system potentially inoperative during freezing temperatures | Book soon | R/2026/345 | |
| RangerEngine failure | Urgent | R/2026/289 | |
| Kuga, RangerPotential exhaust gas recirculation valve failure | Urgent | R/2026/160 |
This is one of 378 Ford recalls in DVSA’s data. The Ford recall launched before it was R/2025/400 on 22 Sep 2025, for rear shock absorber inspection. The one launched after it was R/2025/423 on 1 Oct 2025, for inspection for water intrusion into the body control module and connectors. You can also see every Ford recall, the Ford Transit Custom recall history, all recalls launched in 2025 and software recalls across every make.
Source: DVSA recall R/2025/361, launched 24 September 2025. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.