Ford Mach-E Recall R/2026/065: sYNC Software Update, Who Is Affected And What To Do
- Book soon
- How serious
- 13 Feb 2026
- Launched
- 9
- vehicles in the UK
- 25C84
- Manufacturer’s campaign code
Ford recalled Mach-E vehicles built between 16 February 2021 and 25 March 2021. The software repair for previous recall 21C16 may not have been delivered properly and the underlying condition may still exist meaning the incorrect software could cause the eCall system to not work as intended. The dealer will update the SYNC module software and perform an additional verification process to ensure the configuration has been installed correctly. You won't usually pay for it.1
What’s Wrong
The software repair for previous recall 21C16 may not have been delivered properly and the underlying condition may still exist meaning the incorrect software could cause the eCall system to not work as intended.
DVSA's Original Wording
Concern: 25C84 Mach-E - SYNC Software Update Defect: On affected vehicles the software repair for previous recall 21C16 may not have been delivered properly and the underlying condition may still exist meaning the incorrect software could cause the eCall system to not work as intended. Remedy: Update the SYNC module software and perform an additional verification process to ensure the configuration has been installed correctly.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
If the fault occurs, the recall notice says it could cause the eCall system to not work as intended.
The Fix
The dealer will update the SYNC module software and perform an additional verification process to ensure the configuration has been installed correctly. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Mach-E built between 16 February 2021 and 25 March 2021 may be included. Ford estimates 9 vehicles in the UK. Enter your registration to check, then confirm by VIN with Ford, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Ford.
- Book with any franchised Ford dealer, quoting the campaign code 25C84 or the DVSA reference R/2026/065. See how to get a Ford recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Kuga, Mach-ETraffic sign recognition (TSR) unexpected activation / deactivation | Low | R/2026/366 | |
| Kuga, Mach-E, Transit, Transit Courier and 1 moreUnintended high beam behaviour: compliance | Book soon | R/2026/268 | |
| Focus, Mach-E, Mustang, Ranger and 3 moreFrozen rearview camera screen | Book soon | R/2025/361 | |
| Mach-EHigh voltage battery control module update | Urgent | R/2025/161 | |
| Mach-ECertain vehicles have been produced with a mismatch of information between Vehicle Identification Number (VIN) label Certificate of Conformity (CoC) and Registration documents regarding towing | Low | R/2023/187 |
This is one of 378 Ford recalls in DVSA’s data. The Ford recall launched before it was R/2026/064 on 13 Feb 2026, for instrument panel cluster software update. The one launched after it was R/2026/082 on 24 Feb 2026, for torque inspection on various joints. You can also see every Ford recall, all recalls launched in 2026 and software recalls across every make.
Source: DVSA recall R/2026/065, launched 13 February 2026. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.