Mercedes-Benz Viano, Vito Recall R/2004/127: Engine Speed May Reduce Or Shut Down Due To Software Error, Who Is Affected And What To Do
- Urgent
- How serious
- 17 Aug 2004
- Launched
- 592
- vehicles in the UK
- c013
- Manufacturer’s campaign code
Mercedes-Benz recalled Viano, Vito vehicles. The engine speed may reduce or in extreme cases shut down due to a software error in the engine management unit. The dealer will install revised software in the control unit. You won't usually pay for it.1
What’s Wrong
The engine speed may reduce or in extreme cases shut down due to a software error in the engine management unit.
DVSA's Original Wording
Concern: ENGINE SPEED MAY REDUCE OR SHUT DOWN DUE TO SOFTWARE ERROR Defect: It is possible that the engine speed may reduce or in extreme cases shut down due to a software error in the engine management unit Remedy: Recall affected vehicles and install revised software in the control unit. In most cases this will resolve the problem. In isolated cases it may be necessary to replace the control unit.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: engine speed may reduce or shut down due to software error.
The Fix
The dealer will install revised software in the control unit. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Viano, Vito may be included. Mercedes-Benz estimates 592 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code c013 or the DVSA reference R/2004/127. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| VianoVariant of driver's airbag | Urgent | R/2025/262 | |
| VianoVariant of driver's airbag | Urgent | R/2025/261 | |
| VitoCheck driver's airbag replace if necessary | Urgent | R/2025/239 | |
| VitoCheck driver's airbag replace if necessary | Urgent | R/2025/238 | |
| VianoThe driver's airbag may not correctly deploy if activated | Urgent | R/2021/413 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2004/032 on 30 Jul 2004, for the mounting of the foot operated parking brake pedal may detach. The one launched after it was RCOMP/2004/006 on 26 Nov 2004, for iSOFIX anchorage may allow the CHILD SEAT to detach in the event of a collison. You can also see every Mercedes-Benz recall, all recalls launched in 2004 and loss of power recalls across every make.
Source: DVSA recall R/2004/127, launched 17 August 2004. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.