Mercedes-Benz V Class Recall R/2019/324: The Spring Pin Of The Head Restraint Of The Seat Or Bench May Be Missing Or Not Properly…, Who Is Affected And What To Do
- Book soon
- How serious
- 18 Feb 2020
- Launched
- 5
- vehicles in the UK
- SRX2000
- Manufacturer’s campaign code
Mercedes-Benz recalled V Class vehicles built between 13 March 2019 and 21 March 2019. The head restraints in the rear may have been installed with an incorrect substructure including the head restraint bars. The dealer will check the headrests on the affected vehicles and replace them if necessary. You won't usually pay for it.1
What’s Wrong
The head restraints in the rear may have been installed with an incorrect substructure including the head restraint bars.
DVSA's Original Wording
Concern: THE SPRING PIN OF THE HEAD RESTRAINT OF THE SEAT OR BENCH MAY BE MISSING OR NOT PROPERLY MOUNTED Defect: The head restraints in the rear may have been installed with an incorrect substructure including the head restraint bars. Remedy: Check the headrests on the affected vehicles and replace them if necessary.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the spring pin of the head restraint of the seat or bench may be missing or not properly mounted.
The Fix
The dealer will check the headrests on the affected vehicles and replace them if necessary.
Are You Affected?
V Class built between 13 March 2019 and 21 March 2019 may be included. Mercedes-Benz estimates 5 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRX2000 or the DVSA reference R/2019/324. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| V ClassFastening of steering wheel height adjustment | Urgent | R/2024/475 | |
| V ClassOn affected vehicles the routing of the fuel filter drainpipe might not meet specifications. The drainpipe could come into contact with the underbody and become damaged leading to a diesel leak | Urgent | R/2023/011 | |
| V ClassThe routing of the interior wiring harness in the area of the centre console might not meet specifications | Low | R/2022/335 | |
| V ClassThe coolant pump might have a leakage between the vacuum system and the coolant circuit | Low | R/2022/005 | |
| V ClassThe behaviour of the emergency call system might not meet specifications | Book soon | R/2022/118 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2020/029 on 5 Feb 2020, for the deployment of the passenger air bag may not meet specifications. The one launched after it was R/2019/325 on 12 Mar 2020, for the rear axle steel leaf springs may not meet all requirements for strength during…. You can also see every Mercedes-Benz recall, all recalls launched in 2020 and suspension recalls across every make.
Source: DVSA recall R/2019/324, launched 18 February 2020. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.