Mercedes-Benz Evito Recall R/2019/346: Possible Error In The Control Unit Software Of The Electrical Drivetrain, Who Is Affected And What To Do
- Low
- How serious
- 1 Nov 2019
- Launched
- 68
- vehicles in the UK
- SRV1913
- Manufacturer’s campaign code
Mercedes-Benz recalled Evito vehicles built between 23 November 2018 and 23 April 2019. The instrument cluster may display a range that is higher than what actually remains. The dealer will update the powertrain software and add an insert to the operator's manual. You won't usually pay for it.1
What’s Wrong
The instrument cluster may display a range that is higher than what actually remains.
DVSA's Original Wording
Concern: POSSIBLE ERROR IN THE CONTROL UNIT SOFTWARE OF THE ELECTRICAL DRIVETRAIN Defect: The instrument cluster may display a range that is higher than what actually remains. Remedy: Update the powertrain software and add an insert to the operator's manual.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: possible error in the control unit software of the electrical drivetrain.
The Fix
The dealer will update the powertrain software and add an insert to the operator's manual. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Evito built between 23 November 2018 and 23 April 2019 may be included. Mercedes-Benz estimates 68 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRV1913 or the DVSA reference R/2019/346. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| EvitoA software implausibility error in the HV 'battery gateway' control unit may cause the contactors of all HV batteries to be opened unnecessarily | Urgent | R/2022/174 | |
| EvitoThe connection between front axle suspension strut and steering knuckle could loosen | Urgent | R/2021/387 | |
| Esprinter, EvitoThe corrosion protection of the high voltage battery housing may not be sufficient | Urgent | R/2021/039 | |
| EvitoConnecting screws on the electric drive may be missing | Low | R/2020/066 | |
| EvitoOne of the caps on the high-voltage power distributor box may not be sufficiently secured | Urgent | R/2019/374 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2019/322 on 1 Nov 2019, for the screw connection on the upper hood catch may not have been carried out correctly. The one launched after it was R/2019/347 on 1 Nov 2019, for the refrigerant used in the air condition system does not meet legal requirements. You can also see every Mercedes-Benz recall, all recalls launched in 2019 and software recalls across every make.
Source: DVSA recall R/2019/346, launched 1 November 2019. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.