Mercedes-Benz Vito BM447 Recall R/2020/096: The Head Restraints Of The Luxury Bench Seats In The Rear May Have Been Installed…, Who Is Affected And What To Do
- Low
- How serious
- 3 Apr 2020
- Launched
- 48
- vehicles in the UK
- SRX2002
- Manufacturer’s campaign code
Mercedes-Benz recalled Vito BM447 vehicles built between 9 October 2019 and 22 October 2019. Bench seats in the rear may have been installed with the head restraint bars of a different bench seat and/or head restraint variant. The dealer will check the head restraints in the rear area in the affected vehicles and replace if necessary. You won't usually pay for it.1
What’s Wrong
Bench seats in the rear may have been installed with the head restraint bars of a different bench seat and/or head restraint variant.
DVSA's Original Wording
Concern: THE HEAD RESTRAINTS OF THE LUXURY BENCH SEATS IN THE REAR MAY HAVE BEEN INSTALLED INCORRECTLY Defect: Bench seats in the rear may have been installed with the head restraint bars of a different bench seat and/or head restraint variant. Remedy: Check the head restraints in the rear area in the affected vehicles and replace if necessary.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the head restraints of the luxury bench seats in the rear may have been installed incorrectly.
The Fix
The dealer will check the head restraints in the rear area in the affected vehicles and replace if necessary.
Are You Affected?
Vito BM447 built between 9 October 2019 and 22 October 2019 may be included. Mercedes-Benz estimates 48 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRX2002 or the DVSA reference R/2020/096. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Vito BM447The right hand side radiator coolant hose may chafe against a surrounding component | Low | R/2020/365 | |
| Vito BM447The solder joints on the pins of the plug on the engine may not be to specification | Low | R/2020/193 | |
| Vito BM447Specific aspects of the calibration of the engine control system may not be to specification | Low | R/2020/230 | |
| Vito BM447The threaded connections of the left seat bases with the floor may not be tightened correctly | Low | R/2020/218 | |
| Vito BM447Engine control unit software needs updating | Low | R/2020/204 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2020/095 on 3 Apr 2020, for the head restraint padding may separate from the fastening rods. The one launched after it was R/2020/066 on 16 Apr 2020, for connecting screws on the electric drive may be missing. You can also see every Mercedes-Benz recall and all recalls launched in 2020.
Source: DVSA recall R/2020/096, launched 3 April 2020. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.