Mercedes-Benz Vito BM447 Recall R/2020/095: The Head Restraint Padding May Separate From The Fastening Rods, Who Is Affected And What To Do
- Low
- How serious
- 3 Apr 2020
- Launched
- 31
- vehicles in the UK
- SRX2001
- Manufacturer’s campaign code
Mercedes-Benz recalled Vito BM447 vehicles built between 31 January 2019 and 4 February 2019. The head restraint padding may separate from the fastening rod. The dealer will replace the head restraints on the affected vehicles. You won't usually pay for it.1
What’s Wrong
The head restraint padding may separate from the fastening rod.
DVSA's Original Wording
Concern: THE HEAD RESTRAINT PADDING MAY SEPARATE FROM THE FASTENING RODS Defect: The head restraint padding may separate from the fastening rod. Remedy: Replace the head restraints on the affected vehicles.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the head restraint padding may separate from the fastening rods.
The Fix
The dealer will replace the head restraints on the affected vehicles.
Are You Affected?
Vito BM447 built between 31 January 2019 and 4 February 2019 may be included. Mercedes-Benz estimates 31 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRX2001 or the DVSA reference R/2020/095. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Vito BM447The right hand side radiator coolant hose may chafe against a surrounding component | Low | R/2020/365 | |
| Vito BM447The solder joints on the pins of the plug on the engine may not be to specification | Low | R/2020/193 | |
| Vito BM447Specific aspects of the calibration of the engine control system may not be to specification | Low | R/2020/230 | |
| Vito BM447The threaded connections of the left seat bases with the floor may not be tightened correctly | Low | R/2020/218 | |
| Vito BM447Engine control unit software needs updating | Low | R/2020/204 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2019/343 on 18 Mar 2020, for vehicles with an integrated backup battery have been delivered without a seat base cover. The one launched after it was R/2020/096 on 3 Apr 2020, for the head restraints of the luxury bench seats in the rear may have been installed…. You can also see every Mercedes-Benz recall and all recalls launched in 2020.
Source: DVSA recall R/2020/095, launched 3 April 2020. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.