Mercedes-Benz Sprinter Recall R/2021/350: Update The Software In The Engine Control Unit, Who Is Affected And What To Do
- Low
- How serious
- 20 Oct 2021
- Launched
- 10
- vehicles in the UK
- SRV2120
- Manufacturer’s campaign code
Mercedes-Benz recalled Sprinter vehicles built between 6 October 2011 and 22 March 2013. Mandatory recall requiring the updating of software in the engine control unit with the Euro 5b+ N1 GR.III/N2 emissions standard. The dealer will update the software in multiple control units depending on vehicle specification and options. You won't usually pay for it.1
What’s Wrong
Mandatory recall requiring the updating of software in the engine control unit with the Euro 5b+ N1 GR.III/N2 emissions standard.
DVSA's Original Wording
Concern: UPDATE THE SOFTWARE IN THE ENGINE CONTROL UNIT Defect: Mandatory recall requiring the updating of software in the engine control unit with the Euro 5b+ N1 GR.III/N2 emissions standard. Remedy: Update the software in multiple control units depending on vehicle specification and options.�
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The notice doesn’t describe a separate risk beyond the defect above. Book the repair even if the car seems fine.
The Fix
The dealer will update the software in multiple control units depending on vehicle specification and options. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Sprinter built between 6 October 2011 and 22 March 2013 may be included. Mercedes-Benz estimates 10 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRV2120 or the DVSA reference R/2021/350. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| SprinterWeld seam on rear axle brake mounting flange | Urgent | R/2025/428 | |
| Sprinter, Sprinter 906On affected vehicles the fuel filter heater may be deactivated. If this happens a fuel gelling may occur at low temperatures and an unexpected loss of propulsion cannot be ruled out | Urgent | R/2023/348 | |
| SprinterMercedes-Benz AG has determined that on certain Sprinter 907 910 model vehicles the software of the instrument cluster control unit does not correspond with the latest series production configuration | Low | R/2023/119 | |
| SprinterThe engagement hooks of the cable duct of the starter-generator wiring harnessmay not be fully latched in the battery case | Book soon | R/2021/420 | |
| SprinterThe actual installation condition of the communication module and its correct commissioning cannot be traced due to an error in production | Low | R/2021/419 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2021/351 on 19 Oct 2021, for update the software in the engine control unit. The one launched after it was R/2021/292 on 29 Oct 2021, for software update to improve emissions. You can also see every Mercedes-Benz recall, all recalls launched in 2021 and software recalls across every make.
Source: DVSA recall R/2021/350, launched 20 October 2021. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.