Mercedes-Benz EQE, EQS Recall R/2024/257: Memory Overflow Battery Management System, Who Is Affected And What To Do
- Urgent
- How serious
- 26 Jun 2024
- Launched
- 1,718
- vehicles in the UK
- SRPC2408 / 5496226
- Manufacturer’s campaign code
Mercedes-Benz recalled EQE, EQS vehicles built between 21 February 2023 and 8 May 2024. The software of the battery management system might lead to a shutdown of the high voltage system in specific situations resulting in an unannounced loss of propulsion. The dealer will update the battery management system software. You won't usually pay for it.1
What’s Wrong
The software of the battery management system might lead to a shutdown of the high voltage system in specific situations resulting in an unannounced loss of propulsion.
DVSA's Original Wording
Concern: SRPC2408 - Memory Overflow Battery Management System Defect: On affected vehicles the software of the battery management system might lead to a shutdown of the high voltage system in specific situations resulting in an unannounced loss of propulsion. Remedy: Update the battery management system software.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
If the fault occurs, the recall notice says it could lead to a shutdown of the high voltage system in specific situations resulting in an unannounced loss of propulsion.
The Fix
The dealer will update the battery management system software. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
EQE, EQS built between 21 February 2023 and 8 May 2024 may be included. Mercedes-Benz estimates 1,718 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRPC2408 / 5496226 or the DVSA reference R/2024/257. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| C Class, EQE, GLCBolting of steering coupling | Urgent | R/2025/333 | |
| AMG GT, C Class, CLE, E Class and 5 moreSystem protection | Low | R/2024/130 | |
| EQE, GLCOn affected vehicles the bonding of the front rear and fixed side windows might not meet specifications | Low | R/2023/328 | |
| EQSOn certain vehicles the bolting of the rear seat belt buckles might be fastened with an insufficient tightening torque | Urgent | R/2023/210 | |
| EQE, EQSOn affected vehicles software of the electric drivetrain might not meet specifications | Low | R/2023/193 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2024/222 on 30 May 2024, for b-Pillar Reinforcement. The one launched after it was R/2024/268 on 16 Jul 2024, for parameter data set of airbag control unit. You can also see every Mercedes-Benz recall, all recalls launched in 2024 and high-voltage battery recalls across every make.
Source: DVSA recall R/2024/257, launched 26 June 2024. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.