Tesla Model S, Model X Recall R/2025/075: Update Vehicle Firmware To Restore Post-Crash eCall Functionality, Who Is Affected And What To Do
- Book soon
- How serious
- 7 Mar 2025
- Launched
- 124
- vehicles in the UK
- SB-25-00-005
- Manufacturer’s campaign code
Tesla recalled Model S, Model X vehicles built between 7 October 2022 and 11 July 2024. The eCall audio system will not operate in compliance with Regulations when the front passenger seat is occupied. The dealer will install modified software via an Over the Air (OTA) wireless update. You won't usually pay for it.1
What’s Wrong
The eCall audio system will not operate in compliance with Regulations when the front passenger seat is occupied. As a result communications between the occupants of the vehicle and an eCall public safety answer point are unavailable post-crash.
DVSA's Original Wording
Concern: Update Vehicle Firmware To Restore Post-Crash eCall Functionality Defect: On affected vehicles the eCall audio system will not operate in compliance with Regulations when the front passenger seat is occupied. As a result communications between the occupants of the vehicle and an eCall public safety answer point are unavailable post-crash. Remedy: Install modified software via an Over the Air (OTA) wireless update.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The notice doesn’t describe a separate risk beyond the defect above. Book the repair even if the car seems fine.
The Fix
The dealer will install modified software via an Over the Air (OTA) wireless update. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Model S, Model X built between 7 October 2022 and 11 July 2024 may be included. Tesla estimates 124 vehicles in the UK. Enter your registration to check, then confirm by VIN with Tesla, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Tesla.
- Book with any franchised Tesla dealer, quoting the campaign code SB-25-00-005 or the DVSA reference R/2025/075. See how to get a Tesla recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Model 3, Model X, Model YLoss of rearview camera display recall | Book soon | R/2025/049 | |
| Model XOn certain MY 2021-2023 Model X vehicles the vehicle controller that detects the sensor voltage that indicates brake fluid level may not have a sufficient threshold range at low fluid levels. A vehicle controller that does not correctly indicate low brake fluid levels to the customer | Urgent | R/2023/351 | |
| Model XA first-row seat belt was disconnected from its pretensioner anchor as part of a necessary step to perform a repair during a service visit. After the repair was completed on certain affected vehicles the first-row seat belt may not have been reconnected to its pretensioner anchor to specification | Urgent | R/2023/350 | |
| Model SMisalignment of the hood latch may prevent latching of the secondary latch | Book soon | R/2022/009 | |
| Model S, Model XWhen the emmc reaches accumulated lifetime wear the customer may experience a blank centre display | Low | R/2021/031 |
This is one of 26 Tesla recalls in DVSA’s data. The Tesla recall launched before it was R/2025/002 on 31 Dec 2024, for update vehicle software to correct TPMS behaviour. The one launched after it was R/2025/104 on 14 Mar 2025, for update vehicle software to rectify EPAS functionality. You can also see every Tesla recall, the Tesla Model S recall history, all recalls launched in 2025 and software recalls across every make.
Source: DVSA recall R/2025/075, launched 7 March 2025. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.