Toyota Proace Recall R/2017/032: Front Shock Absorber May Fail, Who Is Affected And What To Do
- Book soon
- How serious
- 20 Mar 2017
- Launched
- 2
- vehicles in the UK
- 17SMD-001 (2)
- Manufacturer’s campaign code
Toyota recalled Proace vehicles built between 3 March 2016 and 20 December 2016. The bolts between the front shock absorber and knuckle have not been properly tightened. The recall notice describes the fix as: on affected vehicles install new bolts between the front shock absorber and knuckle and tighten them to the correct torque and where necessary replace damaged component. You won't usually pay for it.1
What’s Wrong
The bolts between the front shock absorber and knuckle have not been properly tightened. This may lead to breakage of the connection between the front shock absorber and the knuckle.
DVSA's Original Wording
Concern: FRONT SHOCK ABSORBER MAY FAIL Defect: There is a possibility that the bolts between the front shock absorber and knuckle have not been properly tightened. This may lead to breakage of the connection between the front shock absorber and the knuckle. Remedy: On affected vehicles install new bolts between the front shock absorber and knuckle and tighten them to the correct torque and where necessary replace damaged component
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
If the fault occurs, the recall notice says it could lead to breakage of the connection between the front shock absorber and the knuckle.
The Fix
The recall notice describes the fix as: on affected vehicles install new bolts between the front shock absorber and knuckle and tighten them to the correct torque and where necessary replace damaged component.
Are You Affected?
Proace built between 3 March 2016 and 20 December 2016 may be included. Toyota estimates 2 vehicles in the UK. Enter your registration to check, then confirm by VIN with Toyota, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Toyota.
- Book with any franchised Toyota dealer, quoting the campaign code 17SMD-001 (2) or the DVSA reference R/2017/032. See how to get a Toyota recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| Proace, Proace CityWater pump replacement on certain Toyota Proace and Proace City | Urgent | R/2026/200 | |
| Proace, Proace CityPotential defect of fuel supply rail on certain Toyota Proace and Proace City | Urgent | R/2026/017 | |
| Proace, Proace City, Proace City EV, Proace City Verso EV and 2 moreIn-Vehicle Infotainment ECU software update via OTA on certain Toyota Proace and Proace City | Low | R/2025/552 | |
| Proace, Proace VersoEngine control unit reprogramming due to IUPR calculation problem on certain Toyota Proace and Proace Verso models | Low | R/2025/489 | |
| ProaceFaulty rear brake discs concern on certain Toyota Proace | Urgent | R/2025/402 |
This is one of 250 Toyota recalls in DVSA’s data. The Toyota recall launched before it was R/2017/031 on 20 Mar 2017, for fuel may leak if vehicle rolls over. The one launched after it was R/2017/035 on 20 Mar 2017, for various electrical malfunctions. You can also see every Toyota recall, all recalls launched in 2017 and suspension recalls across every make.
Source: DVSA recall R/2017/032, launched 20 March 2017. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.