Citroën C-Crosser Recall R/2014/125: Loss Of Power Steering Assistance, Who Is Affected And What To Do
- Urgent
- How serious
- 30 Sep 2014
- Launched
- 2
- vehicles in the UK
- NDB
- Manufacturer’s campaign code
Citroën recalled C-Crosser vehicles built between 22 July 2009 and 11 September 2009. Due to the type of material used for the engine drive belt the nylon idler pulley(s) may wear at an angle. The dealer will replace engine drive belt. You won't usually pay for it.1
What’s Wrong
Due to the type of material used for the engine drive belt the nylon idler pulley(s) may wear at an angle. With continued use under this condition the drive belt will be forced off the pulleys. This can lead to battery depletion Overheating and on vehicles with hydraulic power steering the steering effort will increase.
DVSA's Original Wording
Concern: LOSS OF POWER STEERING ASSISTANCE Defect: Due to the type of material used for the engine drive belt the nylon idler pulley(s) may wear at an angle. With continued use under this condition the drive belt will be forced off the pulleys. This can lead to battery depletion Overheating and on vehicles with hydraulic power steering the steering effort will increase. Remedy: Replace engine drive belt. Check and if necessary replace idler pulley(s).
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
If the fault occurs, the recall notice says it could lead to battery depletion Overheating and on vehicles with hydraulic power steering the steering effort will increase.
The Fix
The dealer will replace engine drive belt.
Are You Affected?
C-Crosser built between 22 July 2009 and 11 September 2009 may be included. Citroën estimates 2 vehicles in the UK. Enter your registration to check, then confirm by VIN with Citroën, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Citroën.
- Book with any franchised Citroën dealer, quoting the campaign code NDB or the DVSA reference R/2014/125. See how to get a Citroën recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| C-Crosser, C4 AircrossAncillaries belt tensioner mounting may not be correct to specification | Low | R/2018/348 | |
| C-CrosserAdhesive used to fix sunroof glass assembly to outer frame may not be to correct specification | Low | R/2018/344 | |
| C-CrosserWater ingress may cause windscreen wiper motor to fail | Book soon | R/2018/114 | |
| C-CrosserMalfunction causing instrument panel functions to become inoperable | Book soon | R/2015/161 | |
| C-CrosserBrake lights may not operate and drive belt may not perform correctly | Urgent | R/2014/114 |
This is one of 414 Citroën recalls in DVSA’s data. The Citroën recall launched before it was R/2014/114 on 30 Sep 2014, for brake lights may not operate and drive belt may not perform correctly. The one launched after it was R/2014/116 on 7 Oct 2014, for braking efficiency may be affected. You can also see every Citroën recall, all recalls launched in 2014 and fire risk recalls across every make.
Source: DVSA recall R/2014/125, launched 30 September 2014. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.