Citroën C4 Spacetourer, C5 Aircross Recall R/2020/244: The Urea Injector May Block And Lead To NOX Emissions Going Out Of Regulatory Limits, Who Is Affected And What To Do
- Low
- How serious
- 19 Aug 2020
- Launched
- 1,689
- vehicles in the UK
- HFG
- Manufacturer’s campaign code
Citroën recalled C4 Spacetourer, C5 Aircross vehicles built between 1 October 2019 and 17 March 2020. The vehicles may be affected by a defect in the urea injector which might block and lead to NOx emissions going out of the regulatory limits. The dealer will update the ECU software to avoid the gradual blocking of the urea injector. You won't usually pay for it.1
What’s Wrong
The vehicles may be affected by a defect in the urea injector which might block and lead to NOx emissions going out of the regulatory limits.
DVSA's Original Wording
Concern: THE UREA INJECTOR MAY BLOCK AND LEAD TO NOx EMISSIONS GOING OUT OF REGULATORY LIMITS Defect: The vehicles may be affected by a defect in the urea injector which might block and lead to NOx emissions going out of the regulatory limits. Remedy: Updating the ECU software to avoid the gradual blocking of the urea injector
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the urea injector may block and lead to NOX emissions going out of regulatory limits.
The Fix
The dealer will update the ECU software to avoid the gradual blocking of the urea injector. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
C4 Spacetourer, C5 Aircross built between 1 October 2019 and 17 March 2020 may be included. Citroën estimates 1,689 vehicles in the UK. Enter your registration to check, then confirm by VIN with Citroën, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Citroën.
- Book with any franchised Citroën dealer, quoting the campaign code HFG or the DVSA reference R/2020/244. See how to get a Citroën recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| C5 AircrossBody height sensor | Book soon | R/2026/158 | |
| Berlingo, C5 Aircross, DispatchCitroen Cross carline Fuel injection common rail | Urgent | R/2026/021 | |
| C5 AircrossCitroen C5 Aircross BCM software Stop/Start system | Low | R/2025/417 | |
| C5 AircrossCitroen C5 Aircross traction battery | Urgent | R/2025/381 | |
| Berlingo, C3, C3 Aircross, C4 and 5 moreOn board diagnostics | Low | R/2025/346 |
This is one of 414 Citroën recalls in DVSA’s data. The Citroën recall launched before it was R/2020/209 on 16 Jul 2020, for the inner tie rods are not correct to specification. The one launched after it was R/2020/256 on 7 Sep 2020, for the vehicles may be affected by an incorrect torque applied on the rear axle screws. You can also see every Citroën recall, the Citroën C4 recall history and all recalls launched in 2020.
Source: DVSA recall R/2020/244, launched 19 August 2020. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.