Citroën DS7 Crossback Recall R/2020/256: The Vehicles May Be Affected By An Incorrect Torque Applied On The Rear Axle Screws, Who Is Affected And What To Do
- Book soon
- How serious
- 7 Sep 2020
- Launched
- 86
- vehicles in the UK
- HGX
- Manufacturer’s campaign code
Citroën recalled DS7 Crossback vehicles built between 2 July 2019 and 22 October 2019. The vehicles may be affected by an incorrect torque applied on the rear axle screws. The dealer will replace and tighten the screws to the correct torque. You won't usually pay for it.1
What’s Wrong
The vehicles may be affected by an incorrect torque applied on the rear axle screws.
DVSA's Original Wording
Concern: THE VEHICLES MAY BE AFFECTED BY AN INCORRECT TORQUE APPLIED ON THE REAR AXLE SCREWS Defect: The vehicles may be affected by an incorrect torque applied on the rear axle screws. Remedy: Replace and tighten the screws to the correct torque.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the vehicles may be affected by an incorrect torque applied on the rear axle screws.
The Fix
The dealer will replace and tighten the screws to the correct torque.
Are You Affected?
DS7 Crossback built between 2 July 2019 and 22 October 2019 may be included. Citroën estimates 86 vehicles in the UK. Enter your registration to check, then confirm by VIN with Citroën, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Citroën.
- Book with any franchised Citroën dealer, quoting the campaign code HGX or the DVSA reference R/2020/256. See how to get a Citroën recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| DS7 CrossbackOn the affected vehicles some DS7 CROSSBACK equipped with ESP (electronic stability program) may be fitted with the incorrect calibration when operating in All-Wheel Drive | Urgent | R/2022/275 | |
| C5 Aircross, DS7 CrossbackThe engine management software calibration could be incorrect | Urgent | R/2022/234 | |
| DS7 CrossbackA high voltage battery where there is a mismatch in the voltgage of the individual cells | Urgent | R/2022/224 | |
| DS7 CrossbackPossibility of leakage of fuel from the auxillary heater unit | Urgent | R/2022/105 | |
| DS7 CrossbackPossible sharp edges present on the components of the curtain air bag after deployment | Urgent | R/2021/349 |
This is one of 414 Citroën recalls in DVSA’s data. The Citroën recall launched before it was R/2020/244 on 19 Aug 2020, for the urea injector may block and lead to NOX emissions going out of regulatory limits. The one launched after it was R/2019/339 on 17 Sep 2020, for front air bag igniters may not deploy correctly. You can also see every Citroën recall, all recalls launched in 2020 and suspension recalls across every make.
Source: DVSA recall R/2020/256, launched 7 September 2020. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.