Ford Puma Recall R/2024/278: Instrument Panel Cluster (IPC) Software Update -, Who Is Affected And What To Do
- Low
- How serious
- 9 Jul 2024
- Launched
- 155
- vehicles in the UK
- 24C18
- Manufacturer’s campaign code
Ford recalled Puma vehicles built between 17 January 2024 and 1 July 2024. Puma vehicles that might have an intermittent instrument panel cluster display issue due to an incorrect software configuration. The dealer will update the instrument panel cluster (IPC) software to the latest level. You won't usually pay for it.1
What’s Wrong
Puma vehicles that might have an intermittent instrument panel cluster display issue due to an incorrect software configuration. If this happens the cluster will turn black when turning the ignition on or while driving. The Ford dealer will update the Instrument Panel Cluster (IPC).
DVSA's Original Wording
Concern: 24C18 Puma - Instrument panel cluster (IPC) software update -- Compliance recall Defect: Puma vehicles that might have an intermittent instrument panel cluster display issue due to an incorrect software configuration. If this happens the cluster will turn black when turning the ignition on or while driving. The Ford dealer will update the Instrument Panel Cluster (IPC). Remedy: Update the instrument panel cluster (IPC) software to the latest level.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: instrument panel cluster (IPC) software update -.
The Fix
The dealer will update the instrument panel cluster (IPC) software to the latest level. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Puma built between 17 January 2024 and 1 July 2024 may be included. Ford estimates 155 vehicles in the UK. Enter your registration to check, then confirm by VIN with Ford, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Ford.
- Book with any franchised Ford dealer, quoting the campaign code 24C18 or the DVSA reference R/2024/278. See how to get a Ford recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| PumaExhaust system cold end replacement | Low | R/2026/357 | |
| Focus, Galaxy, Kuga, Mondeo and 2 moreMulti vehicle line (MVL): telecommunications control module (TCU) loss of function software update | Book soon | R/2026/181 | |
| PumaPuma -Certificate of conformity (CoC) update tyre mismatch | Book soon | R/2026/170 | |
| PumaDriveshaft Inspection | Urgent | R/2026/165 | |
| PumaInstrument panel cluster software update | Low | R/2026/064 |
This is one of 378 Ford recalls in DVSA’s data. The Ford recall launched before it was R/2024/260 on 28 Jun 2024, for kuga 2.5L PHEV supercreep. The one launched after it was R/2024/294 on 18 Jul 2024, for focus passenger beltminder chime. You can also see every Ford recall, the Ford Puma recall history, all recalls launched in 2024 and software recalls across every make.
Source: DVSA recall R/2024/278, launched 9 July 2024. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.