Mercedes-Benz Sprinter Recall R/2016/011: Windows May Detach, Who Is Affected And What To Do
- Book soon
- How serious
- 12 Apr 2016
- Launched
- 28
- vehicles in the UK
- SRV1602
- Manufacturer’s campaign code
Mercedes-Benz recalled Sprinter vehicles built between 28 August 2015 and 12 October 2015. With multi layered paint it is possible the layers may not have bonded as intended. The dealer will check stability of the paint. You won't usually pay for it.1
What’s Wrong
With multi layered paint it is possible the layers may not have bonded as intended. This could allow the windscreen to detach in the event of excessive forces such as an accident. This may similarly affect bonded tie downs and/or super high roof.
DVSA's Original Wording
Concern: WINDOWS MAY DETACH Defect: On vehicles with multi layered paint it is possible the layers may not have bonded as intended. This could allow the windscreen to detach in the event of excessive forces such as an accident. This may similarly affect bonded tie downs and/or super high roof. Remedy: Recall affected vehicles and check stability of the paint. Where necessary reapply paint to affected areas.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: windows may detach.
The Fix
The dealer will check stability of the paint.
Are You Affected?
Sprinter built between 28 August 2015 and 12 October 2015 may be included. Mercedes-Benz estimates 28 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRV1602 or the DVSA reference R/2016/011. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| SprinterWeld seam on rear axle brake mounting flange | Urgent | R/2025/428 | |
| Sprinter, Sprinter 906On affected vehicles the fuel filter heater may be deactivated. If this happens a fuel gelling may occur at low temperatures and an unexpected loss of propulsion cannot be ruled out | Urgent | R/2023/348 | |
| SprinterMercedes-Benz AG has determined that on certain Sprinter 907 910 model vehicles the software of the instrument cluster control unit does not correspond with the latest series production configuration | Low | R/2023/119 | |
| SprinterThe engagement hooks of the cable duct of the starter-generator wiring harnessmay not be fully latched in the battery case | Book soon | R/2021/420 | |
| SprinterThe actual installation condition of the communication module and its correct commissioning cannot be traced due to an error in production | Low | R/2021/419 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2016/034 on 4 Apr 2016, for 1. airbags may fail to deploy or 2. airbags may deploy without obvious cause. The one launched after it was R/2016/048 on 22 Apr 2016, for passenger bench seat may fail. You can also see every Mercedes-Benz recall and all recalls launched in 2016.
Source: DVSA recall R/2016/011, launched 12 April 2016. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.