Mercedes-Benz Citan Recall R/2016/048: Passenger Bench Seat May Fail, Who Is Affected And What To Do
- Urgent
- How serious
- 22 Apr 2016
- Launched
- 60
- vehicles in the UK
- SRV1603
- Manufacturer’s campaign code
Mercedes-Benz recalled Citan vehicles built between 30 January 2013 and 9 September 2014. The bolt securing the passenger seat back rest may fracture. The recall notice describes the fix as: on affected vehicles replace the mounting screws with additional sleeves. You won't usually pay for it.1
What’s Wrong
The bolt securing the passenger seat back rest may fracture. If this happens the back rest cushion may drop. In the event of a collision the seat belt may not fully restrain the passenger as intended.
DVSA's Original Wording
Concern: PASSENGER BENCH SEAT MAY FAIL Defect: The bolt securing the passenger seat back rest may fracture. If this happens the back rest cushion may drop. In the event of a collision the seat belt may not fully restrain the passenger as intended. Remedy: On affected vehicles replace the mounting screws with additional sleeves.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: passenger bench seat may fail.
The Fix
The recall notice describes the fix as: on affected vehicles replace the mounting screws with additional sleeves.
Are You Affected?
Citan built between 30 January 2013 and 9 September 2014 may be included. Mercedes-Benz estimates 60 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRV1603 or the DVSA reference R/2016/048. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| CitanReplace clutch assembly | Low | R/2026/120 | |
| Citan, EcitanInitialisation of central control unit | Low | R/2025/332 | |
| CitanThe fuel line could chafe against the air conditioning line | Urgent | R/2021/254 | |
| CitanOn some vehicles with a rear-view camera the tailgate may be unlocked independently / automatically | Book soon | R/2021/186 | |
| CitanCertain threaded connections on the left/right wheel carrier on the rear axle may not have been implemented correctly | Book soon | R/2020/018 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2016/011 on 12 Apr 2016, for windows may detach. The one launched after it was R/2016/085 on 22 Apr 2016, for risk of fire. You can also see every Mercedes-Benz recall, all recalls launched in 2016 and seat belt recalls across every make.
Source: DVSA recall R/2016/048, launched 22 April 2016. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.