Mercedes-Benz Citan Recall R/2021/186: On Some Vehicles With A Rear-view Camera The Tailgate May Be Unlocked Independently /…, Who Is Affected And What To Do
- Book soon
- How serious
- 1 Jul 2021
- Launched
- 6
- vehicles in the UK
- SRV2112
- Manufacturer’s campaign code
Mercedes-Benz recalled Citan vehicles built between 24 October 2015 and 2 March 2018. With a rear-view camera the tailgate may be unlocked independently/automatically. The dealer will seal the duct for the electrical wiring harness of reversing camera on the affected vehicles. You won't usually pay for it.1
What’s Wrong
With a rear-view camera the tailgate may be unlocked independently/automatically.
DVSA's Original Wording
Concern: ON SOME VEHICLES WITH A REAR-VIEW CAMERA THE TAILGATE MAY BE UNLOCKED INDEPENDENTLY / AUTOMATICALLY Defect: On some vehicles with a rear-view camera the tailgate may be unlocked independently/automatically. Remedy: Seal the duct for the electrical wiring harness of reversing camera on the affected vehicles.
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The Risk
The recall notice describes the concern as: on some vehicles with a rear-view camera the tailgate may be unlocked independently / automatically.
The Fix
The dealer will seal the duct for the electrical wiring harness of reversing camera on the affected vehicles.
Are You Affected?
Citan built between 24 October 2015 and 2 March 2018 may be included. Mercedes-Benz estimates 6 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRV2112 or the DVSA reference R/2021/186. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| CitanReplace clutch assembly | Low | R/2026/120 | |
| Citan, EcitanInitialisation of central control unit | Low | R/2025/332 | |
| CitanThe fuel line could chafe against the air conditioning line | Urgent | R/2021/254 | |
| CitanCertain threaded connections on the left/right wheel carrier on the rear axle may not have been implemented correctly | Book soon | R/2020/018 | |
| CitanDue to a software error the eco start/stop function may not be present | Low | R/2019/445 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2021/187 on 25 Jun 2021, for on certain front wheel drive vehicles equipped with an additional traction battery the…. The one launched after it was R/2021/244 on 1 Jul 2021, for the middle fastening of the roof rail could come loose. You can also see every Mercedes-Benz recall, all recalls launched in 2021 and door and latch recalls across every make.
Source: DVSA recall R/2021/186, launched 1 July 2021. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.