Mercedes-Benz Citan Recall R/2019/445: Due To A Software Error The Eco Start/stop Function May Not Be Present, Who Is Affected And What To Do
- Low
- How serious
- 14 Jan 2020
- Launched
- 284
- vehicles in the UK
- SRV1919
- Manufacturer’s campaign code
Mercedes-Benz recalled Citan vehicles built between 13 December 2018 and 22 February 2019. The ECO start/stop function may not be present for certain vehicles. The dealer will perform coding in the fuse and relay module control unit on the affected vehicles. You won't usually pay for it.1
What’s Wrong
The ECO start/stop function may not be present for certain vehicles.
DVSA's Original Wording
Concern: DUE TO A SOFTWARE ERROR THE ECO START/STOP FUNCTION MAY NOT BE PRESENT Defect: The ECO start/stop function may not be present for certain vehicles. Remedy: Perform coding in the fuse and relay module control unit on the affected vehicles.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: due to a software error the eco start/stop function may not be present.
The Fix
The dealer will perform coding in the fuse and relay module control unit on the affected vehicles.
Are You Affected?
Citan built between 13 December 2018 and 22 February 2019 may be included. Mercedes-Benz estimates 284 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRV1919 or the DVSA reference R/2019/445. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| CitanReplace clutch assembly | Low | R/2026/120 | |
| Citan, EcitanInitialisation of central control unit | Low | R/2025/332 | |
| CitanThe fuel line could chafe against the air conditioning line | Urgent | R/2021/254 | |
| CitanOn some vehicles with a rear-view camera the tailgate may be unlocked independently / automatically | Book soon | R/2021/186 | |
| CitanCertain threaded connections on the left/right wheel carrier on the rear axle may not have been implemented correctly | Book soon | R/2020/018 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2019/371 on 14 Jan 2020, for a weld seam on the height adjustment of the left front seat might be insufficiently welded. The one launched after it was R/2019/447 on 14 Jan 2020, for in case of passenger side airbag ignition the airbag flap in the dashboard may come loose. You can also see every Mercedes-Benz recall, all recalls launched in 2020 and software recalls across every make.
Source: DVSA recall R/2019/445, launched 14 January 2020. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.