Mercedes-Benz Sprinter Recall R/2021/243: The ESP Software Has Not Been Customised For Upfitted Vehicles With A Higher Centre Of…, Who Is Affected And What To Do
- Urgent
- How serious
- 7 Sep 2021
- Launched
- 1
- vehicles in the UK
- SRV2115
- Manufacturer’s campaign code
Mercedes-Benz recalled Sprinter vehicles built between 17 May 2018 and 17 May 2018. Vehicles may have received a version of the ESP Software application that has not been customized for upfitted vehicles with a higher centre of gravity. The dealer will update the software version of the corresponded ESP control unit. You won't usually pay for it.1
What’s Wrong
Vehicles may have received a version of the ESP Software application that has not been customized for upfitted vehicles with a higher centre of gravity.
DVSA's Original Wording
Concern: THE ESP SOFTWARE HAS NOT BEEN CUSTOMISED FOR UPFITTED VEHICLES WITH A HIGHER CENTRE OF GRAVITY Defect: Vehicles may have received a version of the ESP Software application that has not been customized for upfitted vehicles with a higher centre of gravity. Remedy: Update the software version of the corresponded ESP control unit.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: the ESP software has not been customised for upfitted vehicles with a higher centre of gravity.
The Fix
The dealer will update the software version of the corresponded ESP control unit. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Sprinter built between 17 May 2018 and 17 May 2018 may be included. Mercedes-Benz estimates 1 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRV2115 or the DVSA reference R/2021/243. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| SprinterWeld seam on rear axle brake mounting flange | Urgent | R/2025/428 | |
| Sprinter, Sprinter 906On affected vehicles the fuel filter heater may be deactivated. If this happens a fuel gelling may occur at low temperatures and an unexpected loss of propulsion cannot be ruled out | Urgent | R/2023/348 | |
| SprinterMercedes-Benz AG has determined that on certain Sprinter 907 910 model vehicles the software of the instrument cluster control unit does not correspond with the latest series production configuration | Low | R/2023/119 | |
| SprinterThe engagement hooks of the cable duct of the starter-generator wiring harnessmay not be fully latched in the battery case | Book soon | R/2021/420 | |
| SprinterThe actual installation condition of the communication module and its correct commissioning cannot be traced due to an error in production | Low | R/2021/419 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2021/200 on 7 Sep 2021, for the brake hose of the front axle could touch and chafe the wheel housing interior lining. The one launched after it was R/2021/286 on 9 Sep 2021, for the locking mechanism for the electrical connector of the side crash sensors might not…. You can also see every Mercedes-Benz recall, all recalls launched in 2021 and brake recalls across every make.
Source: DVSA recall R/2021/243, launched 7 September 2021. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.