Mercedes-Benz Sprinter Recall R/2011/107: Misleading Instrument Cluster Information And ESP Functions, Who Is Affected And What To Do
- Urgent
- How serious
- 22 Aug 2011
- Launched
- 118
- vehicles in the UK
- C265
- Manufacturer’s campaign code
Mercedes-Benz recalled Sprinter vehicles. A program error may result in misleading instrument cluster information and ESP functions. The recall notice describes the fix as: re-Program the control unit and conduct SCN coding of the SRS control unit. You won't usually pay for it.1
What’s Wrong
A program error may result in misleading instrument cluster information and ESP functions.
DVSA's Original Wording
Concern: MISLEADING INSTRUMENT CLUSTER INFORMATION AND ESP FUNCTIONS Defect: A program error may result in misleading instrument cluster information and ESP functions Remedy: Re-Program the control unit and conduct SCN coding of the SRS control unit.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
If the fault occurs, the recall notice says it could result in misleading instrument cluster information and ESP functions.
The Fix
The recall notice describes the fix as: re-Program the control unit and conduct SCN coding of the SRS control unit. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Sprinter may be included. Mercedes-Benz estimates 118 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code C265 or the DVSA reference R/2011/107. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| SprinterWeld seam on rear axle brake mounting flange | Urgent | R/2025/428 | |
| Sprinter, Sprinter 906On affected vehicles the fuel filter heater may be deactivated. If this happens a fuel gelling may occur at low temperatures and an unexpected loss of propulsion cannot be ruled out | Urgent | R/2023/348 | |
| SprinterMercedes-Benz AG has determined that on certain Sprinter 907 910 model vehicles the software of the instrument cluster control unit does not correspond with the latest series production configuration | Low | R/2023/119 | |
| SprinterThe engagement hooks of the cable duct of the starter-generator wiring harnessmay not be fully latched in the battery case | Book soon | R/2021/420 | |
| SprinterThe actual installation condition of the communication module and its correct commissioning cannot be traced due to an error in production | Low | R/2021/419 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2011/050 on 20 Jun 2011, for passenger seat may detach. The one launched after it was R/2011/068 on 24 Aug 2011, for fire may occur. You can also see every Mercedes-Benz recall, all recalls launched in 2011 and brake recalls across every make.
Source: DVSA recall R/2011/107, launched 22 August 2011. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.