Mercedes-Benz Citan Recall R/2019/271: Software In The Engine Control Unit Needs Updating, Who Is Affected And What To Do
- Low
- How serious
- 21 Aug 2019
- Launched
- 189
- vehicles in the UK
- SRV1909
- Manufacturer’s campaign code
Mercedes-Benz recalled Citan vehicles built between 10 June 2015 and 7 March 2017. Improve the vehicle emissions via software updates. The dealer will update the software of the engine control unit. You won't usually pay for it.1
What’s Wrong
Improve the vehicle emissions via software updates.
DVSA's Original Wording
Concern: SOFTWARE IN THE ENGINE CONTROL UNIT NEEDS UPDATING Defect: Improve the vehicle emissions via software updates. Remedy: Update the software of the engine control unit.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: software in the engine control unit needs updating.
The Fix
The dealer will update the software of the engine control unit. The fix is a software update, which usually takes under an hour at the dealer.
Are You Affected?
Citan built between 10 June 2015 and 7 March 2017 may be included. Mercedes-Benz estimates 189 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRV1909 or the DVSA reference R/2019/271. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| CitanReplace clutch assembly | Low | R/2026/120 | |
| Citan, EcitanInitialisation of central control unit | Low | R/2025/332 | |
| CitanThe fuel line could chafe against the air conditioning line | Urgent | R/2021/254 | |
| CitanOn some vehicles with a rear-view camera the tailgate may be unlocked independently / automatically | Book soon | R/2021/186 | |
| CitanCertain threaded connections on the left/right wheel carrier on the rear axle may not have been implemented correctly | Book soon | R/2020/018 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2019/270 on 21 Aug 2019, for software in the engine control unit needs updating. The one launched after it was R/2019/268 on 4 Sep 2019, for the air conditioning drain hoses may be incorrectly fitted. You can also see every Mercedes-Benz recall, all recalls launched in 2019 and software recalls across every make.
Source: DVSA recall R/2019/271, launched 21 August 2019. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.