Mercedes-Benz Citan Recall R/2013/147: Windowbag System May Fail To Deploy Correctly, Who Is Affected And What To Do
- Urgent
- How serious
- 22 Jan 2014
- Launched
- 143
- vehicles in the UK
- SRV1400
- Manufacturer’s campaign code
Mercedes-Benz recalled Citan vehicles built between 2 January 2013 and 18 April 2013. The side window airbags on the Citan Crewbus are possible working to the extremes of its operating tolerance. The recall notice describes the fix as: improve the operation of the side window airbag system. You won't usually pay for it.1
What’s Wrong
The side window airbags on the Citan Crewbus are possible working to the extremes of its operating tolerance. Therefore if the vehicle was to be involved in a collision then the airbags may not deploy correctly.
DVSA's Original Wording
Concern: WINDOWBAG SYSTEM MAY FAIL TO DEPLOY CORRECTLY Defect: It has been identified that the side window airbags on the Citan Crewbus are possible working to the extremes of its operating tolerance. Therefore if the vehicle was to be involved in a collision then the airbags may not deploy correctly. Remedy: Recall all affected vehicles to improve the operation of the side window airbag system.
Contains public sector information licensed under the Open Government Licence v3.0.
The Risk
The recall notice describes the concern as: windowbag system may fail to deploy correctly.
The Fix
The recall notice describes the fix as: improve the operation of the side window airbag system.
Are You Affected?
Citan built between 2 January 2013 and 18 April 2013 may be included. Mercedes-Benz estimates 143 vehicles in the UK. Enter your registration to check, then confirm by VIN with Mercedes-Benz, because not every car in the date range may be included.
Which Car Is It?
Choose the make and model so we can match recalls to your car.
What To Do Now
- Check your car by registration above, then by VIN with Mercedes-Benz.
- Book with any franchised Mercedes-Benz dealer, quoting the campaign code SRV1400 or the DVSA reference R/2013/147. See how to get a Mercedes-Benz recall fixed.
- Follow the letter's instructions until the repair is done. See can you drive a car with a recall?.
Related Recalls
| Launched | Vehicle and fault | Severity | Reference |
|---|---|---|---|
| CitanReplace clutch assembly | Low | R/2026/120 | |
| Citan, EcitanInitialisation of central control unit | Low | R/2025/332 | |
| CitanThe fuel line could chafe against the air conditioning line | Urgent | R/2021/254 | |
| CitanOn some vehicles with a rear-view camera the tailgate may be unlocked independently / automatically | Book soon | R/2021/186 | |
| CitanCertain threaded connections on the left/right wheel carrier on the rear axle may not have been implemented correctly | Book soon | R/2020/018 |
This is one of 833 Mercedes-Benz recalls in DVSA’s data. The Mercedes-Benz recall launched before it was R/2013/139 on 18 Dec 2013, for seat belts have not been installed correctly. The one launched after it was R/2014/014 on 28 Feb 2014, for vehicle stability may be affected. You can also see every Mercedes-Benz recall, all recalls launched in 2014 and airbag recalls across every make.
Source: DVSA recall R/2013/147, launched 22 January 2014. Data updated 15 October 2026. How we grade urgency.
Sources
- The Code does not itself say repairs are free. GOV.UK guidance says "You will not usually have to pay for any repairs or parts under a safety recall." gov.uk Checked 15 Oct 2026.